Frequently Asked Questions about Modecorarts
About Our Products
Q: What materials do you use to make your baskets and home goods?
All our baskets and woven items are handcrafted in Senegal using sustainable seagrass, recycled plastic threads, or natural materials like Borassus palm stems. Furniture pieces like chairs feature iron frames and mudcloth upholstery.
Q: What is the difference between laundry baskets, toy baskets, and rectangular baskets?
- Laundry baskets (with lids): Ideal for concealing laundry or items like toys with a matching lid.
- Toy storage baskets (flat lid): Practical for kids’ rooms—stackable, multifunctional, and sturdy enough to serve as a side table.
- Rectangular wicker baskets: Fully made of Borassus stems. Perfect for organizing shelves, entryways, or holding smaller items; their box shape maximizes storage.
Q: Are your baskets suitable for outdoor use?
These products are designed for indoor use. To preserve their beauty and durability, keep them out of direct sunlight and avoid exposure to excessive moisture.
Orders & Shipping
Q: Where do you ship to, and how is shipping cost calculated?
We offer worldwide shipping, and shipping costs are calculated automatically at checkout based on your country and product weight.
Q: What is your return and exchange policy?
Please refer to our “Terms & Conditions” page for full details.
Q: Is gift wrapping or custom packaging available?
While gift wrapping isn't standard, our packaging uses recycled materials to reduce environmental impact. If you’d like to add a handwritten note, please reach out via our Contact page.
Sustainability & Materials Care
Q: How should I care for my basket to keep it looking its best?
Wipe down your basket with a dry or slightly damp soft cloth. Avoid prolonged exposure to direct sunlight, as it can dry out the seagrass and make it fragile. Also, try to maintain a balance—avoid overly humid or overly dry environments.
Q: Are there variations or small imperfections in your products?
Yes! Since each item is handcrafted using traditional techniques, slight variations and natural marks are part of the charm. They reflect the authenticity of artisan craftsmanship.
Q: How is Modecorarts eco-friendly?
We prioritize sustainability—using natural, renewable materials like seagrass and palm stems, recycling plastic threads, and packaging items in recycled materials. Your purchase also supports fair wages for Senegalese artisans.